Thank you for shopping with AL YAQZA FASHION. We are committed to providing you with high-quality products and a satisfying shopping experience. However, if you’re not completely happy with your purchase, we’re here to help. Please review our return policy below.

1. General Return Policy:

We accept returns for eligible products within +971543010517 10 days from the date of delivery. All returned items must meet the following conditions:

• The product is unused, unwashed, and in its original condition.
• The product is in its original packaging with all tags, labels, and accessories intact.
• The product is not on the list of non-returnable items (detailed below).

2. Non-Returnable Items:

The following items are not eligible for return due to hygiene reasons or other special conditions:

• Swim Shorts
• Plastic Items (including but not limited to Garbage Poly Bags, Goni Bags, Abaya Covers, and Coat Covers)
• Sale or Discounted Items (unless otherwise specified)
• Customized or Personalized Products

3. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer service team at [insert email or phone number] within [Insert Number of Days, e.g., 30 days] of receiving your order.
• Provide your order number and a description of the item you wish to return.
• Our team will guide you through the return process and provide you with a return shipping address and instructions.

4. Return Shipping Costs:

• Domestic Returns: If your return is due to a defect or error on our part (e.g., incorrect item sent), we will cover the cost of return shipping.
• Customer-Initiated Returns: If you are returning an item because it is not suitable or you changed your mind, the return shipping costs are the responsibility of the customer.

5. Refunds and Processing Time:

• Once we receive and inspect the returned item(s), we will process your refund to the original method of payment. Refunds typically take [Insert Number of Days, e.g., 7-10 business days] to be reflected in your account, depending on your payment provider.
• Please note that we cannot refund any original shipping charges unless the return is due to our error.

6. Exchange Policy:

• If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the desired product is unavailable, we will process a refund instead.

7. Damaged or Defective Items:

• If you receive an item that is damaged or defective, please contact us within [Insert Number of Days, e.g., 7 days] of receiving your order. We may offer a replacement or a full refund, depending on the situation. To help us process your request, please include photos of the damaged or defective item when contacting us.

8. Special Considerations:

• Denim and Twill Items: For products like denim joggers, shorts, and twill joggers or shorts, please ensure that they are unworn and unwashed. Items that have been altered or washed are not eligible for return.
• T-shirts: T-shirts must be returned in their original, unworn condition with the tags attached.

9. Contact Us:

If you have any questions or need assistance with your return, please contact our customer service team: